Due to the holiday event, we may be slow in responding to your message. Please allow us 24 hours to get to any requests.
Note #2: If you see your status as “cancelled”, do not panic. It can take up to 24 hours for the cancel status to change to complete/failed. Cancelled status = Pending status (it’s a bug that we hope to fix).
If you are using an e-mail ending with att.net, we cannot contact you to provide links. Please use another e-mail provider and send us your order number.